Effective Date: [June 24th, 2024]
Thank you for purchasing our digital marketing services at Copy-Machina. We strive to ensure your satisfaction with our services. If you are not entirely satisfied with your purchase, we're here to help.
1. Refund Eligibility
To be eligible for a refund, you must meet the following criteria:
The refund request must be made within 30 days of the purchase date.
The service or product must be unused or not as described.
Proof of purchase, such as an order number or receipt, must be provided.
2. Non-Refundable Items
The following items are non-refundable:
Services that have been fully delivered and used.
Custom or personalized services/products.
Any additional fees or charges incurred for payment processing or other third-party services.
3. How to Request a Refund
To request a refund, please follow these steps:
Contact our customer support team at [email protected] with your order details, including your order number, and the reason for the refund request.
Our team will review your request and respond within [5-7] business days.
If your refund is approved, we will process the refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
4. Late or Missing Refunds
If you haven’t received a refund yet, please follow these steps:
Check your bank account again.
Contact your credit card company; it may take some time before your refund is officially posted.
Contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and still have not received your refund, please contact us at [email protected].
5. Changes to This Refund Policy
We reserve the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes indicates your acceptance of the new Refund Policy.
If you have any questions about our Refund Policy, please contact us at [email protected].